Contact information
CONTACT INFORMATION
Last updated: July 12, 2026
This Contact Information Policy explains how customers, laboratories, research organizations, account representatives, and other authorized parties can contact Inquest Peptides LLC.
It also explains which contact details are official, what information should be included in a support request, and how different types of inquiries are handled.
1. BUSINESS CONTACT INFORMATION
The website is owned and operated by:
Inquest Peptides LLC
Website:
inquestpeptides.com
Customer support email:
support@inquestpeptides.com
Telephone:
(970) 508 9422
Correspondence address:
Inquest Peptides LLC
PO Box 154
Windsor, CO 80550
United States
2. PREFERRED CONTACT METHOD
Email and the website contact form are the preferred methods for contacting Inquest Peptides LLC.
Email:
support@inquestpeptides.com
Contact form:
inquestpeptides.com/pages/contact
Using email or the contact form creates a written record of the inquiry and allows the appropriate order, product, batch, account, payment, or shipping information to be reviewed.
Telephone inquiries may also be made using:
(970) 508 9422
Telephone support may not always be immediately available. Where a call is not answered, customers should leave a clear message or send the complete inquiry by email.
3. CUSTOMER SUPPORT PURPOSES
Customers may contact Inquest Peptides LLC for support relating to:
Product information.
Available vial formats or strengths.
Product availability.
Batch information.
Certificates of Analysis.
HPLC purity information where published.
Third-party laboratory reports.
Order status.
Payment matching.
Emailed invoices.
FedEx tracking.
Shipping problems.
Damaged shipments.
Missing or incorrect items.
Account access.
Laboratory verification.
Wholesale account inquiries.
Large batch laboratory orders.
Approved custom branding inquiries.
Privacy requests.
Website policy questions.
Other legitimate laboratory procurement or account support matters.
4. INFORMATION TO INCLUDE
To help the inquiry reach the correct support route, include all relevant information available.
For general product inquiries, include:
The product name.
The required vial format or strength.
The approximate quantity.
The specific product information required.
For batch or documentation inquiries, include:
The product name.
The batch number where available.
The report number where available.
The exact document or testing information required.
For order inquiries, include:
The order number.
The customer name.
The email address used during checkout.
The delivery ZIP code.
A clear explanation of the issue.
For payment inquiries, include:
The order number.
The invoice number where available.
The name of the payer.
The payment date.
The payment amount.
The payment method used.
Do not email complete bank account numbers, bank login details, passwords, authentication codes, or other sensitive financial credentials.
For shipping claims, include:
The order number.
The FedEx tracking number.
The recorded delivery date.
A clear explanation of the issue.
Photographs and other evidence required under the Shipping Policy and Refund and Returns Policy.
For wholesale inquiries, include:
The laboratory or organization name.
The business or laboratory address.
The products required.
The approximate quantity.
The expected ordering frequency.
Any approved laboratory branding requirements.
The documentation required.
Wholesale access is available only to screened and pre-approved laboratory accounts for large batch orders.
5. ORDER CLAIM REPORTING
Claims involving visible transit damage, missing items, incorrect items, compromised packaging, or other apparent fulfillment errors must be reported within three calendar days of the FedEx recorded delivery date.
Claims should be submitted to:
support@inquestpeptides.com
Use the subject line:
Order Claim followed by the order number.
Example:
Order Claim 1042
Complete evidence requirements are explained in the Shipping Policy and Refund and Returns Policy.
6. PAYMENT AND INVOICE QUESTIONS
Certain orders are completed through an emailed invoice and manual payment process.
Customers must read the invoice in full before making payment, especially the red payment reference warning box in the middle of the invoice.
Contact support@inquestpeptides.com before making payment if:
The payment details appear different from a previous invoice.
The recipient information appears inconsistent.
The invoice appears altered.
The payment reference is unclear.
The payment request did not originate from an official Inquest Peptides LLC communication.
The customer suspects fraud or unauthorized communication.
Orders are not released for fulfillment until payment has been received, cleared, identified, and correctly matched to the applicable order.
7. OFFICIAL COMMUNICATION CHANNELS
Customers should only rely on information issued through:
The inquestpeptides.com website.
The support@inquestpeptides.com email address.
The official telephone number listed in this policy.
An invoice or communication confirmed by Inquest Peptides LLC through an official channel.
Inquest Peptides LLC is not responsible for fraudulent websites, email addresses, payment instructions, social media profiles, telephone numbers, invoices, or messages created by unauthorized third parties.
Customers should verify any unusual or unexpected communication before sending payment or disclosing information.
8. COMMUNICATION SECURITY
Standard email and telephone communications may not be completely secure.
Do not send:
Passwords.
Bank login details.
Authentication codes.
Complete payment account numbers.
Complete debit or credit card numbers.
Government identification documents unless specifically requested through an appropriate process.
Confidential laboratory information that is not necessary for the inquiry.
Inquest Peptides LLC will not ask a customer to provide bank login credentials, passwords, or authentication codes by email or telephone.
9. RESEARCH SUPPORT LIMITATIONS
Inquest Peptides LLC provides product, batch, documentation, ordering, payment, shipping, laboratory account, and website support.
Inquest Peptides LLC does not provide:
Medical advice.
Veterinary advice.
Treatment recommendations.
Dosage information.
Administration instructions.
Injection instructions.
Reconstitution instructions for human or animal use.
Clinical guidance.
Diagnosis.
Prescribing services.
Compounding services.
Patient support.
Personal use advice.
Medical, dosage, administration, treatment, personal use, or veterinary inquiries will not be answered.
All products are supplied exclusively for controlled laboratory research and development use.
Products are not for human use, animal use, consumption, administration, diagnosis, treatment, cure, or prevention of disease.
10. PRODUCT AND SCIENTIFIC QUESTIONS
Product information, batch information, laboratory reports, and scientific references are supplied for laboratory catalog review, procurement, technical reference, and research documentation purposes.
Support responses do not:
Approve a product for human or animal use.
Confirm suitability for a specific medical or consumer purpose.
Replace independent scientific review.
Replace legal or regulatory review.
Guarantee a particular research result.
Change the research use only classification of a product.
Laboratories are responsible for determining whether a product is appropriate for their research protocol, jurisdiction, facilities, personnel, and internal approvals.
11. RESPONSE TIMES
Inquest Peptides LLC aims to review legitimate customer support inquiries as soon as reasonably possible.
Response times may vary depending on:
The nature of the inquiry.
Whether order or payment records must be checked.
Whether batch documentation must be reviewed.
Whether a FedEx investigation is required.
Whether additional customer information is needed.
The volume of current support requests.
Weekends and United States federal holidays.
No specific response time is guaranteed unless expressly confirmed in writing.
Submitting duplicate inquiries through several contact methods may delay review.
12. CONTACT FORM SUBMISSIONS
Information submitted through the website contact form must be accurate, complete, and relevant to the inquiry.
The contact form may request:
Name.
Email address.
Inquiry type.
Product or batch information.
Order information.
Message details.
Submitting the form does not guarantee:
Account approval.
Order approval.
Product availability.
Wholesale approval.
A particular support outcome.
A refund or replacement.
13. EMAIL DELIVERY
Customers are responsible for providing a valid and monitored email address.
Important communications may include:
Order confirmations.
Emailed invoices.
Payment instructions.
Payment status notices.
Account verification requests.
Shipping notifications.
FedEx tracking information.
Claim updates.
Policy notices.
Support responses.
Customers should check spam, junk, promotions, quarantine, and filtered mail folders if an expected communication has not been received.
Inquest Peptides LLC is not responsible for delays caused by:
An incorrect email address.
A full mailbox.
Email filtering.
Spam blocking.
Customer mail server restrictions.
Failure to monitor the email address supplied.
14. TELEPHONE COMMUNICATIONS
The telephone number published in this policy is provided for legitimate business and customer support inquiries.
Callers should be prepared to provide:
Their name.
Their organization name where relevant.
Their order number where relevant.
A return telephone number.
A brief explanation of the inquiry.
Do not leave complete financial account details, passwords, or authentication codes in a voicemail.
Telephone communication does not bypass:
Account review.
Order verification.
Payment clearance.
Research use restrictions.
Wholesale screening.
Shipping or refund policy requirements.
15. NO EMERGENCY SERVICE
Inquest Peptides LLC does not provide emergency, medical, poison control, clinical, or hazardous incident response services.
For an immediate medical emergency, contact the appropriate emergency services.
For a chemical exposure or laboratory safety incident, follow the laboratory’s approved safety procedures and contact the appropriate emergency, safety, or poison control resource.
Contacting Inquest Peptides LLC is not a substitute for emergency assistance or qualified safety response.
16. CORRESPONDENCE ADDRESS
The postal address listed in this policy is a correspondence address only.
There is:
No physical retail store.
No public laboratory access.
No customer collection point.
No local pickup.
No walk-in purchasing.
No in-person return facility.
No in-person customer service.
Customers must not travel to or attempt to visit the correspondence address for purchasing, collection, returns, account support, or product inquiries.
Products must not be returned to the correspondence address unless Inquest Peptides LLC provides specific written authorization and return instructions.
17. SHIPPING ADDRESS QUESTIONS
Inquest Peptides LLC currently ships eligible orders within the United States using FedEx.
Customers must provide a complete physical street address that can receive FedEx deliveries.
PO boxes are not accepted.
Questions about:
Address eligibility.
FedEx tracking.
Delivery status.
Signature requirements.
Cool packs.
Delivery claims.
Lost shipments.
Damaged shipments.
Should be submitted to support@inquestpeptides.com.
Complete shipping conditions are explained in the Shipping Policy.
18. REFUND AND RETURN QUESTIONS
Return and refund eligibility is governed by the Refund and Returns Policy.
Inquest Peptides LLC does not accept general change of mind returns.
Products must not be returned without prior written authorization.
The customer must contact support@inquestpeptides.com before sending any product.
The support team will provide return instructions where a physical return is approved and required.
19. PRIVACY REQUESTS
Privacy questions and requests may be submitted to:
support@inquestpeptides.com
Use the subject line:
Privacy Request
The request should include enough information to identify the relevant customer record and explain the action requested.
Additional verification may be required before personal information is disclosed, corrected, or deleted.
Privacy requests are handled according to the Privacy Policy and applicable law.
20. LEGAL AND POLICY INQUIRIES
Questions concerning website policies, legal notices, intellectual property, regulatory matters, or formal business communications may be sent to:
support@inquestpeptides.com
Use a clear subject line identifying the purpose of the inquiry.
Sending a legal or policy inquiry does not waive any right, deadline, defense, or requirement contained in the Terms of Service or applicable law.
21. ABUSIVE OR INAPPROPRIATE COMMUNICATIONS
Inquest Peptides LLC may refuse or restrict communications involving:
Threats.
Harassment.
Discrimination.
Abusive conduct.
Fraud.
Repeated spam.
False claims.
Attempts to obtain prohibited product use guidance.
Attempts to bypass research use restrictions.
Attempts to obtain confidential information.
Malicious files or links.
Unlawful requests.
This does not prevent a customer from making a legitimate complaint, claim, refund request, privacy request, or legal inquiry.
22. BUSINESS INFORMATION CONSISTENCY
The legal business information displayed in this policy should be consistent with the information displayed in:
The website footer.
The Contact page.
The Terms of Service.
The Legal Notice.
The Shipping Policy.
The Refund and Returns Policy.
The Privacy Policy.
Checkout.
Customer invoices.
Order communications.
Google Merchant Center.
Other applicable business listings.
Customers should report any apparent inconsistency to support@inquestpeptides.com before placing an order or making payment.
23. POLICY RELATIONSHIP
This Contact Information Policy should be read together with the:
Terms of Service.
Privacy Policy.
Shipping Policy.
Refund and Returns Policy.
Legal Notice.
Research Use Only Policy.
Applicable invoice instructions.
Product specific notices.
Where a particular policy contains more specific requirements for an order, shipment, return, refund, or privacy request, the more specific policy will apply together with applicable law.
24. CHANGES TO CONTACT INFORMATION
Inquest Peptides LLC may update its contact information or support processes when necessary.
The current information will be published on the website.
Customers should verify current contact and payment details through the official website before sending sensitive information, returning a product, or making payment.
25. CONTACT SUMMARY
Business name:
Inquest Peptides LLC
Website:
inquestpeptides.com
Email:
support@inquestpeptides.com
Telephone:
(970) 508 9422
Contact form:
inquestpeptides.com/pages/contact
Correspondence address:
Inquest Peptides LLC
PO Box 154
Windsor, CO 80550
United States
No public access or collections.
This is a correspondence address only. There is no physical store, customer collection point, walk-in service, in-person return facility, or in-person purchasing.